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Home > Trade Customers > For Trade Customers

For Trade Customers

Trade customers, typically, are established bookstores. To order online and receive the discounts discussed below, you must have an already existing trade account with us. The following terms apply only to U.S. trade customers. International customers should e-mail sales@crossway.org or call +1 630-682-4300.

Opening an Account

Ordering Online

To order products on this site, create an online account during checkout. Your discount will not be reflected in the total displayed on the site, but will be included on your invoice. See below for more information on discounts.

Catalogs

View or download a current catalog or order form.

Cover Images

High-resolution covers are available at http://images.gnpcb.org. If you would like more images or need them at a higher resolution, e-mail covers@crossway.org.

Discounts

The following discounts are available to established trade customers:

  • Minimum 40% on book orders of $10 net or more
  • Escalating discounts based on quantities of books
  • 45% minimum discount on tracts (10-package minimum)

These discounts are based on single orders, shipped and invoiced to a single location.

For details on higher quantity discounts and seasonal offers, please contact us at sales@crossway.org or 1-800-323-3890.

Minimum Order

The minimum order for books is $10.00 net.

Credit Terms

Credit on purchases will be extended on a 30-day basis from the date of the invoice to established customers. New customers may establish credit on their first order by providing three credit references and by pre-paying by check or credit card.

Shipping Terms

All shipments are made F.O.B. Wheaton, Illinois.

No-Hassle Returns

You may return any book published by Crossway for credit toward future purchases after 90 days from the invoice date. All we ask is that you verify that the book is still in print by checking our current order form or this website and that you return the product in good, saleable condition—undamaged and free of price stickers and residue. Gospel tracts are not returnable. Unsaleable items will be returned to you and shipping costs will be charged to your account.

Returns accompanied by an invoice will be credited at the full net price. Returns without an invoice will be credited at a 55% discount.

For your returns to be handled in a timely manner, please note the following:

  • All returns must be prepaid (CODs not accepted)
  • Include customer number and billing address with return
  • Package returns carefully to avoid damage in shipment
  • Do not return books that are not in saleable condition or out of print
  • Return only items published by Good News / Crossway

Damaged Merchandise

You may return damaged or defective goods immediately for full credit. Simply notify us within 30 days of receipt of merchandise, indicating the nature of the damage and the quantity. We will credit your account or ship replacement product.

Return Address

Send all returns to:
Crossway
ATTN: Returns Department
1300 Crescent Street
Wheaton, IL 60187