Crossway Trade Partner FAQ


  1. How do I register for a unique trade account number?
  2. How do I set up an online trade account via crossway.org?
  3. What payment options are available?
  4. How do I ensure my order qualifies for free shipping?
  5. What is your return policy?
  6. When browsing via crossway.org, how do I switch between my online trade account and my personal account?
  7. Where can I find high-resolution cover images, product photography, etc.?
  8. I have another question not answered here.

How do I register for a unique trade account number?

To register for a unique trade account number, please email a completed new account packet (which includes a credit application) to sales@crossway.org or call us at 1 (800) 323-3890.

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How do I set up an online trade account via crossway.org?

To set up an online trade account, simply visit crossway.org/trade and follow the on-screen prompts.

NOTE: To set up an online trade account, you must be a registered trade partner with Crossway and have a unique trade account number.

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What payment options are available?

Registered trade partners can choose to pay for their order via a credit card or via an invoice mailed after the order is placed.

Credit on purchases will be extended to established customers on a 60-day basis from the date of the invoice. New customers may establish credit on their first order by providing three credit references and by prepaying by check or credit card.

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How do I ensure my order qualifies for free shipping?

Free shipping to any address in the contiguous United States is available for all qualifying orders; prorated shipping options are available for Alaska and Hawaii. Free shipping is not necessarily available on orders placed via your Personal Account.

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What is your return policy?

No-Hassle Returns

You may return any book or Bible published by Crossway for credit toward future purchases after 90 days from the invoice date. All we ask is that you verify that the book or Bible is still in print by checking our current order form or this website and that you return the product in good, saleable condition—undamaged and free of price stickers and residue. Gospel tracts are not returnable. Unsellable items will be returned to you and shipping costs will be charged to your account.

Returns accompanied by an invoice will be credited at the full net price. Returns without an invoice will be credited at a 55% discount.

For your returns to be handled in a timely manner, please note the following:

  • All returns must be prepaid (CODs not accepted)
  • Include customer number and billing address with return
  • Package returns carefully to avoid damage in shipment
  • Do not return books that are not in saleable condition or are out of print
  • Return only items published by Good News / Crossway

Merchandise that Arrives Damaged

You may return damaged or defective goods immediately for full credit. Simply notify us within 30 days of receipt of merchandise, indicating the nature of the damage and the quantity. We will credit your account or ship replacement product.

Return Address

Send all returns to:

Crossway
ATTN: Returns
336 West Army Trail Road
Carol Stream, IL 60188

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When browsing via crossway.org, how do I switch between my online trade account and my personal account?

To switch between account types on Crossway.org, click the Account icon at the top right corner of the page and then select the desired account.

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Where can I find high-resolution cover images, product photography, etc.?

Cover images, sample spreads, and high-quality product photography can be found near the bottom of every crossway.org product page (see example below). These assets are intended to help you promote Crossway books, ESV Bibles, and Good News tracts directly to your own customers, whether in print or online.



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I have another question not answered here.

If you have additional questions, please contact Customer Service.

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